Store Policy
Customer Care Polocy
At Balance Me, we are committed to providing you with an exceptional shopping experience and outstanding customer service. Our Customer Care Policy outlines our dedication to meeting your needs and ensuring your satisfaction.
​
-
We are easily accessible through multiple channels, including email and phone. Our customer support team is available during business hours to assist you promptly.
-
Contact Information:
-
Customer Support Email: sales.balanceme@gmail.com
-
Customer Support Phone: 0419 717 858
-
​
Responsiveness:
-
We aim to respond to all inquiries and messages within 8 hours during our regular business hours.
-
During weekends or holidays, we will respond the next business day.
Problem Resolution:
-
If you encounter any issues with your order or our products, we are committed to resolving them swiftly and fairly. We will work closely with you to find a solution that meets your needs.
​​
Returns and Refunds:
-
We have a clear and transparent Return and Refund Policy in place, which you can review https://www.balance-me.com.au/shipping-returns. This policy outlines the process for returns, refunds, and cancellations.
​
Feedback and Improvement:
-
We welcome your feedback, suggestions, and comments. Your input helps us improve our products and services continuously. You can share your feedback through any of our contact channels.
​
Transparent Communication:
-
We believe in transparent and honest communication. If there are any changes to our policies, services, or products, we will inform you in a timely and clear manner.
​
Timely Updates:
-
We provide updates on the status of your orders, including tracking information and estimated delivery times, to keep you informed about your purchases.
​
Commitment to Quality:
-
We are committed to offering high-quality products and stand by their quality. If you have concerns about a product's quality, please reach out to us, and we will address it promptly.
Community Engagement:
We engage with our community through social media and other platforms, fostering a sense of belonging and providing opportunities for feedback and interaction.
At Balance Me, we value your trust and loyalty. Our Customer Care Policy reflects our dedication to ensuring your satisfaction and creating a positive shopping experience. If you have any questions, concerns, or require assistance, please don't hesitate to reach out to our customer support team.
Thank you for choosing us for your shopping needs!
Payment Methods
- Credit / Debit Cards
- PAYPAL