To place an order, simply browse our website, select the products you'd like to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you can review your order and enter your shipping and payment information.

Balance Me currently ships to Australian customers only.

We accept a variety of payment methods, including major credit cards and PayPal. You can select your preferred payment method during checkout.

Delivery times vary depending on your location. Typically, orders are processed within 2 business days and dispatched via Australia Post.

If your item arrives damaged or defective, please contact our customer support team on sales.balanceme@gmail.com. We will arrange for a replacement or issue a refund as per our policy.

You may be able to change or cancel your order if it has not been shipped. Please contact our customer support team as soon as possible to request any changes.

You can reach our customer support team by sales.balanceme@gmail.com.

Yes, we offer gift wrapping and the option to include a personalised message with your order. Select the Gift Wrapping product from the Shop and "Add a note" during the check out process.